Return Policy

We believe that in order to have the best possible experience, our customers should be 100% satisfied with their purchase.
So, if you're not happy with your purchase for any reason, just go through our easy self-service return process.

All returns must meet our guidelines, please review our full Return Policy carefully.

Products must be returned within 14 days of delivery.
Returned products must be in brand new condition.
Returned products must have all the origianl labels attached and be in their original packaging.

14 Days Return Policy

For the first 14 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.

Returned or exchanged products must be in brand new condition and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Simply follow these easy steps for a full refund:

e-Station S.r.l.
Via della Levata, 4
20084 Lacchiarella (MI)
Italy

Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit.

The return shipping cost (the cost to send an item back to us) is not refundable.

IMPORTANT: If you are outside EU, please mark the item as "VENDOR RETURN" to avoid duties and customs.

How will the money be refunded?
Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.

(1) Returned products that were originally paid for using a credit card or via PayPal will be refunded to the original credit card or original PayPal account.

(2) Returned products that were paid for via bank transfer will be refunded by bank transfer upon your communication of the following necessary bank information to our Customer Care Team: IBAN and account holder information.

When will the refund be processed?
The refund will be processed as soon as the returned product/s arrive in our warehouse.
Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement.

Warranty

There is a two years manufacturer’s warranty from date of original purchase date.

2 Years Warranty

Customer must submit an RMA form and obtain an RMA number before shipping product back.

If product tests non-defective or damaged by human error then customer is responsible for all shipping costs for return to e-Station Store and back.

If defective, e-Station Store will return, at our cost, a replacement new product.
Warranty for the replacement item continues from the original date of purchase.

The two years warranty does not cover Abuse or Normal wear.


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